Averils Flowers Terms and Conditions
Our main aim is to make our customers happy but in order to do our job well, we must tell you
about some of the boring stuff!!
Terms and Conditions
Delivery Policy
The Florist can deliver to the customers premises Monday to Saturday from 8.00am to 6.00pm
Orders received after 12.00pm on Saturday or on a Public Holiday will be delivered on the next available working day
Same day delivery can only be made if the order is received before 12.00pm on a normal working day - except for funeral flowers which will require 5 working days notice
To qualify for free delivery the delivery address must be no more than 10 miles from the Florist's premises. A charge of 50p per mile will be made for excess mileage
If the recipient is not at home the flowers will be left in a safe place or with a neighbour. In this case a card will be left with the recipient
If the customer provides the Florist with an incorrect address, the Florist cannot be held responsible for a failed delivery
Ordering and Substitutions
As flowers are natural, seasonal products, florists reserve the right to substitute items with similar, equivalent value products without notice
Cancellations and Refunds
Due to the perishable nature of flowers, orders are generally non-refundable once processed. Cancellation charges may apply
Quality and Complaints
Complaints regarding quality must be made within 7 days of receipt, often requiring photographic evidence. Complaints can be emailed to averilsflowers@gmail.com or in writing to
Averil's Flowers, May Tree Cottage, Grange Road, Terrington St Clement, Kings Lynn PE34 4HQ
Liability
The Florist cannot be liable for delays caused by circumstances outside of their control for example in bad weather
Product Care
Customers are responsible for following care instructions provided; bouquets usually have a guaranteed lifespan of 3-7 days
Payment Policy
If orders are made on the website, payment for the items will be made at the time of ordering
If orders are made over the telephone, the Florist will send a payment link to the customer's mobile phone or email address in order to pay for the goods
We are unable to take debit or credit card details over the phone
Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.